Refund policy

We hope that you love all the items you purchase from Skorzie, but we know that sometimes an item just doesn't work out!

Skorzie has a 14-day return policy, which means you have 14 days after receiving your item to request a return in order to receive a refund.

Holiday Shoppers: Items purchased between December 1 and December 25 may be returned through January 14.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and with tags attached. If you purchased your item at our warehouse, you will also need the receipt or proof of purchase.

Return Shipping: Because our prices are so low, we are unable to absorb return shipping costs. For returns of one or two items from a single order, a flat $7.99 return shipping fee will be deducted from your refund. For returns of three or more items from a single order, the actual cost of return shipping will be deducted from your refund.

Additional Exceptions / Non-Returnable Items: Unfortunately, we cannot accept returns on Clearance items, Birdie Bin items, or gift cards.

International Orders (Non-USA Orders): Unfortunately, we cannot provide return shipping labels for international orders. If you have an eligible item that you would like to exchange or return, you will need to arrange and pay for shipping your returned item(s) to Skorzie. Please note "Return Shipment" on your parcel so that additional duties/taxes are not assessed when re-entering the USA.

To Start a Return: Click "Easy Returns" at the footer of the Skorzie homepage, or email us at info@skorzie.com. A return shipping label will be emailed to you within 2 business days of contacting us.

Returns should be sent to:

Skorzie Returns
15170 N. Hayden Rd., Ste 4
Scottsdale, AZ 85260

You can always contact us with any return questions at (480) 659-9977, email us at info@skorzie.com, or chat with us on the Skorzie website.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

However, if you would like us to exchange an item without purchasing a replacement right away, please call us at (480) 659-9977, email us at info@skorzie.com, or chat with us on the Skorzie website. Please provide your order number and the size and description of the item you would like in exchange.

If the item is in stock, we will hold it for you for 7 days. Once we receive your returned item, we will ship the exchanged merchandise to you free of charge after any price difference and applicable return shipping fee have been settled.

We want you to be 100% satisfied with our service. If you are less than satisfied, please contact us so we can help resolve the issue.

European Union 14-Day Cooling-Off Period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll automatically be refunded to your original payment method, less any applicable return shipping fee, within 10 business days.

Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your return, please contact us at (480) 659-9977, email us at info@skorzie.com, or chat with us on the Skorzie website.